Question 1

What credential types does VenueShield support?

Accepted Answer

VenueShield includes Australian credential types such as RSA (per state), RMLV, RSG/RCG, Food Safety Supervisor, First Aid, CPR, Fire Warden, WHS, WWCC and Security licences. You can also add custom credential types.

Question 2

Does it handle state-specific rules?

Accepted Answer

VenueShield provides state-specific credential types and renewal suggestions. Your team reviews the supporting certificate, recorded expiry and requirements for each venue. Certificate type, refresher history and interstate recognition can affect the applicable dates.

Question 3

How does VenueShield handle Queensland's non-expiring RSA?

Accepted Answer

Keep the staff member's certificate and any recorded dates. Check Queensland's guidance on accepted training, and review each destination state's requirements when staff work across state borders. A suggested date does not replace reviewing the actual certificate.

Question 4

Can I track RMLV renewals for my Queensland venues?

Accepted Answer

Yes. Record the expiry of a Responsible Management of Licensed Venues certificate and use configurable reminders to plan renewal. Review current Queensland requirements and the certificate; reminders support follow-up rather than guaranteeing renewal.

Question 5

Does VenueShield track RSG for gaming venues?

Accepted Answer

Yes. Keep RSG evidence and recorded dates alongside RSA and RMLV. National Statements of Attainment and older OLGR certificates have different requirements. A manager should check the certificate type and any training deadline against current Queensland guidance and record the relevant dates.

Question 6

Can I import existing staff records?

Accepted Answer

Absolutely. VenueShield supports CSV bulk import for staff members, so you can migrate from spreadsheets in minutes. Just upload your CSV and map the columns.

Question 7

How do alerts work?

Accepted Answer

VenueShield sends automated email alerts at configurable thresholds (default: 90, 60, 30, 14, and 7 days before expiry). A daily digest email summarises everything expiring soon across all your venues. Missing evidence is flagged as urgent.

Question 8

Is my data secure?

Accepted Answer

Primary database records and uploaded documents are stored in Australia on Supabase, with encryption at rest and in transit. Authentication and other service providers may process data overseas. Our Privacy Policy explains the providers and locations.

Question 9

Can staff upload their own credentials?

Accepted Answer

Yes! VenueShield includes a credential request system. You can send staff a secure link to upload their own certificates and documents. They receive an email with a one-click upload portal — no account required. Uploaded documents go straight to your inbox for review and approval.

Question 10

Do you integrate with rostering tools?

Accepted Answer

Integrations with Deputy, Tanda, and Employment Hero are on our roadmap. VenueShield is designed to complement your existing rostering and payroll tools, not replace them.

Question 11

What happens when my trial ends?

Accepted Answer

After your 14-day free trial, you can choose a plan that fits your needs. Your data is preserved — nothing is deleted. If you don't subscribe, you'll have read-only access until you choose a plan.

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