Terms of Service

1. Introduction and Acceptance of Terms

Welcome to VenueShield. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", or "User") and VenueShield ("VenueShield", "we", "us", or "our") governing your access to and use of the VenueShield platform, including the website located at venueshield.au, our web application, APIs, and any related services (collectively, the "Service").

By creating an account, accessing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms, and references to "you" shall include that organisation.

If you do not agree to these Terms, you must not access or use the Service. We recommend that you print or save a copy of these Terms for your records.

2. Definitions

In these Terms, unless the context requires otherwise:

• "Account" means the account you create to access and use the Service.
• "Content" means any data, text, documents, images, files, or other materials uploaded to, stored on, or transmitted through the Service.
• "Credential" means a certificate, licence, qualification, or other compliance document tracked within the Service.
• "Organisation" means the business entity or venue operator that has registered for the Service and under which one or more Users operate.
• "Staff Member" means an individual whose credential and compliance records are managed within the Service by an Organisation.
• "Subscription" means the paid plan selected by the Organisation to access the Service.
• "User Data" means all data, including personal information and documents, that you or your Organisation submit, upload, or store through the Service.
• "VS Number" means the unique identifier assigned to a Staff Member within VenueShield, which may be transferred between Organisations with proper authorisation.

3. Eligibility

To use the Service, you must:

• Be at least 18 years of age;
• Have the legal capacity to enter into a binding agreement under applicable Australian law;
• Not be prohibited from receiving or using the Service under the laws of Australia or any other applicable jurisdiction; and
• Provide accurate and complete registration information as required by the Service.

If you are accepting these Terms on behalf of an Organisation, you represent and warrant that you are authorised to do so and that the Organisation agrees to be bound by these Terms.

4. Account Registration and Security

To access the Service, you must register for an Account by providing accurate, current, and complete information. You agree to update your Account information promptly to keep it accurate and complete.

You are responsible for:

• Maintaining the confidentiality of your Account credentials, including your password and any authentication tokens;
• All activities that occur under your Account, whether or not authorised by you;
• Immediately notifying us at support@venueshield.au if you become aware of any unauthorised use of your Account or any other breach of security; and
• Ensuring that all individuals who access the Service through your Organisation's Account comply with these Terms.

We will not be liable for any loss or damage arising from your failure to comply with these security obligations. We reserve the right to suspend or terminate any Account that we reasonably believe has been compromised.

5. Description of Service

VenueShield is an Australian venue compliance software-as-a-service (SaaS) platform that provides:

• Staff credential tracking and compliance monitoring — track RSA, RMLV, RSG, Food Safety, First Aid, security licences, and other credentials with configurable expiry rules per Australian state and territory;
• Document uploads and storage — upload and securely store certificates, licences, statements of attainment, passports, visas, and other compliance documents;
• Right to Work verification — track and manage work entitlement documentation for staff members;
• AI-powered document extraction — automated extraction of credential details from uploaded documents using artificial intelligence (powered by Anthropic Claude);
• Automated notifications — email notifications (via Resend) and SMS notifications (via Twilio) for credential expiry alerts, daily digest summaries, and compliance reminders;
• Compliance reporting — per-venue compliance dashboards, gap analysis matrices, evidence coverage reports, and audit-ready reports;
• VS Number transfers — transfer Staff Member credential records between Organisations with proper authorisation; and
• Multi-tenant architecture — each Organisation's data is logically isolated, ensuring that Organisations can only access their own data.

The specific features and functionality available to you depend on your Subscription tier. We reserve the right to modify, enhance, or discontinue any feature of the Service at any time, with reasonable notice where practicable.

6. Free Trial

VenueShield offers a 14-day free trial ("Free Trial") to new Organisations. During the Free Trial period:

• You will have access to the Service with Professional tier functionality at no charge;
• No credit card or payment information is required to start a Free Trial;
• All data you enter during the Free Trial will be preserved if you subscribe to a paid Subscription; and
• At the end of the Free Trial, if you do not subscribe to a paid Subscription, your Account will transition to read-only access. Your data will not be deleted, but you will not be able to create or modify records until you subscribe.

We reserve the right to modify, limit, or discontinue the Free Trial offer at any time without prior notice. The Free Trial is limited to one per Organisation. Any attempt to create multiple Accounts to exploit the Free Trial may result in termination of all associated Accounts.

7. Subscriptions and Billing

7.1 Subscription Tiers

VenueShield offers the following Subscription tiers:

• Starter — $49 per month (or discounted annual rate), suitable for a single venue with up to 20 staff;
• Professional — $99 per month (or discounted annual rate), suitable for up to 3 venues with up to 50 staff; and
• Multi-Site — $199 per month (or discounted annual rate), suitable for up to 10 venues with up to 150 staff.

Enterprise pricing is available for larger venue groups with custom requirements. All prices are quoted in Australian Dollars (AUD) and are inclusive of GST where applicable. Current pricing and feature details are available on our Pricing page.

7.2 Billing

All payments are processed securely through Stripe. By subscribing to a paid plan, you authorise VenueShield and our payment processor, Stripe, to charge your designated payment method on a recurring basis (monthly or annually, depending on your selected billing cycle).

Subscriptions are billed in advance for each billing period. Monthly Subscriptions are billed on the same date each month. Annual Subscriptions are billed upfront for the full year at a discounted rate.

7.3 Upgrades and Downgrades

You may upgrade or downgrade your Subscription tier at any time from your Account billing settings:

• Upgrades take effect immediately. You will be charged the prorated difference for the remainder of your current billing period.
• Downgrades take effect at the start of your next billing period. Any credit from the price difference will be applied to future invoices.

If a downgrade would cause you to exceed the limits of your new tier (for example, exceeding the maximum number of venues or staff), you must reduce your usage to within the new tier's limits before the downgrade takes effect.

7.4 Taxes

All fees are inclusive of Goods and Services Tax (GST) as required under the A New Tax System (Goods and Services Tax) Act 1999 (Cth). VenueShield will issue valid tax invoices for all payments.

7.5 Failed Payments

If a payment fails, we will notify you by email. Our payment processor (Stripe) will automatically retry the charge up to four times over approximately three weeks using smart retry logic that optimises for the most likely time of success.

If payment remains outstanding after all retry attempts or more than 14 days (whichever is longer), we may suspend your access to the Service until payment is received. Continued failure to pay may result in termination of your Account in accordance with Section 16 of these Terms.

You can update your payment method at any time from your account billing settings to resolve a failed payment immediately.

8. Cancellation and Refunds

8.1 Cancellation by You

You may cancel your Subscription at any time from your Account billing settings or by contacting us at support@venueshield.au. Upon cancellation:

• Your Subscription will remain active until the end of your current paid billing period;
• You will not be charged for any subsequent billing periods;
• Your Account will transition to read-only access at the end of the billing period; and
• Your data will be retained for 90 days following cancellation, after which it may be permanently deleted. You may request an export of your data at any time before deletion.

8.2 Refund Policy

We offer a 30-day money-back guarantee on all new Subscriptions. If you are not satisfied with the Service within the first 30 days of your initial paid Subscription, you may request a full refund by contacting us at support@venueshield.au.

After the 30-day money-back period:

• Monthly Subscriptions: No refunds are provided for partial months. Cancellation takes effect at the end of the current billing period.
• Annual Subscriptions: If you cancel an annual Subscription after the 30-day money-back period, you will not receive a refund for the unused portion of the annual term. The Service will remain accessible until the end of the paid annual period.

8.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Competition and Consumer Act 2010 (Cth), Schedule 2 (Australian Consumer Law), or any other applicable Australian consumer protection legislation that cannot be excluded, restricted, or modified by agreement. If the Service fails to comply with a consumer guarantee under the Australian Consumer Law, you may be entitled to a remedy including a refund, replacement, or compensation, regardless of the refund policy set out above.

9. Acceptable Use Policy

You agree to use the Service only for its intended purpose of venue compliance management. You must not use the Service to:

• Violate any applicable local, state, national, or international law, regulation, or ordinance;
• Upload, store, or transmit any content that is unlawful, defamatory, obscene, fraudulent, or that infringes the intellectual property or privacy rights of any third party;
• Upload or transmit any viruses, malware, trojan horses, worms, or other malicious code;
• Attempt to gain unauthorised access to any part of the Service, other Users' Accounts, or any systems or networks connected to the Service;
• Interfere with, disrupt, or place an unreasonable burden on the Service or the networks and servers used to provide the Service;
• Use any automated means, including bots, scrapers, or crawlers, to access, collect data from, or interact with the Service, except through our published APIs and in accordance with applicable rate limits;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service;
• Reproduce, duplicate, copy, sell, resell, or otherwise exploit any part of the Service without our express written permission;
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
• Upload false, misleading, or fraudulent credential or compliance information;
• Use the Service to collect, store, or process personal information of individuals without their knowledge and consent, or in breach of applicable privacy laws; or
• Circumvent, disable, or otherwise interfere with any security-related features of the Service, including features that restrict or limit the use of the Service.

We reserve the right to investigate and take appropriate action against any User who, in our sole discretion, violates this Acceptable Use Policy, including suspension or termination of their Account and reporting to law enforcement authorities.

10. Intellectual Property

10.1 Our Intellectual Property

The Service, including all software, code, algorithms, user interface designs, graphics, logos, trademarks, service marks, and all other content and materials provided by VenueShield (collectively, "VenueShield IP"), are and remain the exclusive property of VenueShield and its licensors. These Terms do not grant you any right, title, or interest in the VenueShield IP except for the limited licence to use the Service as described herein.

The VenueShield name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of VenueShield. You must not use such marks without our prior written permission.

10.2 Licence to Use the Service

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business purposes of managing venue compliance. This licence does not include the right to:

• Sublicense, sell, distribute, or make the Service available to any third party (other than authorised Users within your Organisation);
• Modify, adapt, or create derivative works based on the Service; or
• Use the Service to build a competing product or service.

10.3 Feedback

If you provide us with any suggestions, ideas, enhancement requests, recommendations, or other feedback regarding the Service ("Feedback"), you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use, modify, and incorporate such Feedback into the Service without any obligation to you.

11. Your Data and Data Ownership

11.1 Ownership of User Data

You retain all rights, title, and interest in and to your User Data. VenueShield does not claim ownership of any User Data. As between you and VenueShield, you are the owner of all User Data uploaded to or created within the Service.

11.2 Licence to User Data

By uploading User Data to the Service, you grant VenueShield a limited, non-exclusive licence to host, store, process, display, and transmit your User Data solely for the purpose of providing and improving the Service. This includes:

• Processing uploaded documents using AI-powered extraction (via Anthropic Claude) to automatically extract credential details such as names, certificate numbers, and expiry dates;
• Storing and serving uploaded files (certificates, licences, and other documents) via our secure file storage infrastructure;
• Sending notifications and alerts via email (Resend) and SMS (Twilio) in relation to your credential and compliance data; and
• Generating compliance reports, dashboards, and analytics from your data.

This licence terminates when your User Data is deleted from the Service, subject to any reasonable backup retention periods.

11.3 Data Isolation

VenueShield operates a multi-tenant architecture in which each Organisation's data is logically isolated from other Organisations. Your Organisation's User Data is accessible only to authorised Users within your Organisation. We implement technical and organisational measures to prevent unauthorised cross-tenant data access.

11.4 Data Export

You may request an export of your User Data at any time by contacting us at support@venueshield.au. We will provide your data in a commonly used, machine-readable format within a reasonable timeframe (typically within 14 business days).

11.5 Data Deletion

Upon termination or cancellation of your Subscription, your User Data will be retained for 90 days in read-only mode. After this retention period, your User Data may be permanently and irreversibly deleted from our systems, including all backups. You may request earlier deletion by contacting us. We are not liable for any loss of User Data after the retention period has expired.

12. VS Number Transfers

Each Staff Member registered in VenueShield is assigned a unique VS Number. VS Numbers may be transferred between Organisations subject to the following conditions:

• The transfer must be initiated by an authorised administrator of the originating Organisation or by the Staff Member themselves;
• The receiving Organisation must accept the transfer request;
• Upon transfer, the receiving Organisation gains access to the Staff Member's credential records as they existed at the time of transfer;
• The originating Organisation will retain historical records of the Staff Member for audit and compliance purposes, but will no longer be able to modify those records; and
• Both Organisations must have active, paid Subscriptions at the time of transfer.

VenueShield is not responsible for verifying the employment relationship between a Staff Member and either Organisation. It is your responsibility to ensure that VS Number transfers comply with applicable privacy laws and that appropriate consent has been obtained from the Staff Member.

13. AI-Powered Features

The Service uses artificial intelligence technology provided by Anthropic (Claude) to extract information from uploaded documents, including but not limited to names, certificate numbers, issuing authorities, and expiry dates ("AI Extraction").

You acknowledge and agree that:

• AI Extraction is provided as an assistive tool and may not always produce accurate or complete results;
• You are responsible for reviewing and verifying all AI-extracted data before relying on it for compliance purposes;
• VenueShield does not guarantee the accuracy, completeness, or reliability of AI-extracted data;
• Documents processed through AI Extraction may be transmitted to third-party AI service providers (Anthropic) for processing, subject to our Privacy Policy and the service provider's data handling practices; and
• We do not use your uploaded documents or extracted data to train AI models. Processing is performed on a per-request basis solely to provide the extraction service.

14. Third-Party Services

The Service integrates with and relies upon third-party service providers to deliver certain functionality. These include, but are not limited to:

• Stripe — payment processing and subscription management;
• Clerk — user authentication and organisation management;
• Resend — transactional and notification email delivery;
• Twilio — SMS notification delivery;
• Anthropic (Claude) — AI-powered document extraction;
• Cloudflare R2 — secure file storage for uploaded documents; and
• Supabase — database hosting and infrastructure.

Your use of the Service is subject to the terms and conditions and privacy policies of these third-party providers. VenueShield is not responsible for the availability, reliability, or performance of third-party services. We will make reasonable efforts to notify you of any material disruption to the Service caused by third-party service outages.

15. Notifications and Communications

By using the Service, you consent to receiving electronic communications from VenueShield, including:

• Service notifications — credential expiry alerts, compliance reminders, daily digest emails, and other operational messages delivered via email (Resend) and SMS (Twilio);
• Account notifications — billing confirmations, payment receipts, Subscription changes, and security alerts; and
• Product updates — information about new features, changes to the Service, and maintenance notices.

Standard messaging and data rates may apply to SMS notifications. You may opt out of non-essential communications (such as product updates) at any time through your Account settings. You cannot opt out of essential service and account notifications while maintaining an active Account.

You agree that communications sent electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.

16. Termination

16.1 Termination by You

You may terminate your Account and these Terms at any time by cancelling your Subscription through your Account billing settings and then requesting Account deletion by contacting us at support@venueshield.au. Termination does not relieve you of any obligation to pay fees incurred prior to termination.

16.2 Termination by VenueShield

We may suspend or terminate your Account and access to the Service, in whole or in part, at any time and for any reason, including but not limited to:

• Breach of these Terms, including the Acceptable Use Policy;
• Non-payment of fees after the grace period specified in Section 7.5;
• Fraudulent, abusive, or illegal activity associated with your Account;
• A request by law enforcement or other government authority;
• Extended periods of inactivity (12 months or more with no login); or
• Discontinuation or material modification of the Service.

Where reasonably practicable, we will provide you with advance notice of termination and an opportunity to export your User Data before your Account is deleted. In cases of serious breach or illegal activity, we may terminate your Account immediately without notice.

16.3 Effect of Termination

Upon termination of your Account:

• Your right to access and use the Service will cease immediately;
• Any outstanding fees will become immediately due and payable;
• Your User Data will be retained for 90 days, after which it may be permanently deleted; and
• Sections of these Terms that by their nature should survive termination will survive, including but not limited to Sections 10, 11, 17, 18, 19, 20, and 21.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, and subject to Section 8.3 (Australian Consumer Law):

• The Service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express, implied, or statutory;
• VenueShield expressly disclaims all implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;
• VenueShield does not warrant that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components;
• VenueShield does not warrant that any data, reports, or notifications generated by the Service will be accurate, complete, or timely; and
• VenueShield does not warrant that the Service will meet your specific requirements or expectations.

VenueShield is a compliance management tool and is not a substitute for professional legal, regulatory, or compliance advice. You are solely responsible for ensuring that your venue and staff comply with all applicable laws, regulations, and licensing requirements. VenueShield does not verify the authenticity, validity, or legal sufficiency of any credentials, certificates, or documents uploaded to the Service. Reliance on information provided by the Service is at your own risk.

18. Limitation of Liability

To the maximum extent permitted by applicable law, and subject to Section 8.3 (Australian Consumer Law):

18.1 Exclusion of Consequential Damages

In no event shall VenueShield, its directors, officers, employees, agents, partners, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business;
• Loss of data or User Data;
• Loss of goodwill or reputation;
• Fines, penalties, or sanctions imposed by regulatory authorities;
• Costs of procuring substitute goods or services; or
• Any other intangible losses;

arising out of or in connection with your use of, or inability to use, the Service, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, even if VenueShield has been advised of the possibility of such damages.

18.2 Cap on Liability

VenueShield's total aggregate liability to you for all claims arising out of or in connection with these Terms or the Service shall not exceed the greater of:

• The total amount of fees paid by you to VenueShield in the 12 months immediately preceding the event giving rise to the claim; or
• One hundred Australian Dollars (AUD $100).

18.3 Essential Purpose

The limitations and exclusions of liability set out in this Section 18 apply to the maximum extent permitted by law and shall apply regardless of whether the limited remedies available herein fail of their essential purpose.

18.4 Statutory Rights

Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies available to you under the Australian Consumer Law or any other statutory rights that cannot be excluded, restricted, or modified by agreement. If any limitation or exclusion in this Section 18 is found to be void, unenforceable, or inapplicable under the Australian Consumer Law, our liability is limited, to the extent permitted by law, to (at our election): (a) resupply of the Service; or (b) payment of the cost of having the Service resupplied.

19. Indemnification

You agree to indemnify, defend, and hold harmless VenueShield, its directors, officers, employees, agents, and affiliates from and against any and all claims, demands, actions, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Service or any activity under your Account;
• Your breach of these Terms, including the Acceptable Use Policy;
• Your violation of any applicable law, regulation, or third-party right;
• Any Content or User Data you upload to or transmit through the Service;
• Any claim by a Staff Member or third party arising from your collection, use, or disclosure of their personal information through the Service; or
• Your failure to comply with applicable liquor licensing, employment, or other regulatory requirements, including any fines or penalties imposed on you by regulatory authorities.

This indemnification obligation survives the termination of these Terms and your use of the Service.

20. Dispute Resolution

20.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact us at support@venueshield.au and attempt to resolve the dispute informally. We will endeavour to resolve any dispute within 30 days of receiving your written notice.

20.2 Mediation

If a dispute cannot be resolved informally within 30 days, either party may refer the dispute to mediation administered by the Australian Disputes Centre (ADC) or another mutually agreed mediation service, in accordance with the ADC's mediation rules then in force. The mediation shall take place in Sydney, New South Wales, unless the parties agree otherwise. The costs of mediation shall be shared equally between the parties.

20.3 Litigation

If mediation does not resolve the dispute within 60 days of the mediator's appointment (or such longer period as the parties may agree), either party may commence court proceedings. Subject to Section 21 (Governing Law), the courts of New South Wales, Australia, shall have exclusive jurisdiction to hear and determine any dispute arising out of or in connection with these Terms.

20.4 Exceptions

Nothing in this Section 20 prevents either party from seeking urgent injunctive or interlocutory relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

21. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New South Wales, Australia, without regard to its conflict of law principles. You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia, and any courts of appeal therefrom, for the purpose of hearing and determining any dispute arising out of or in connection with these Terms.

If you are a consumer within the meaning of the Australian Consumer Law, nothing in this Section 21 is intended to limit your right to bring proceedings in any court or tribunal that has jurisdiction under Australian law.

22. Privacy

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

If you use the Service to collect, store, or process personal information of Staff Members or other individuals (including credentials, identity documents, Right to Work documentation, and contact details), you represent and warrant that:

• You have obtained all necessary consents from those individuals for the collection, use, storage, and disclosure of their personal information through the Service, including for AI-powered document extraction;
• Your collection and use of personal information through the Service complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any applicable state or territory privacy legislation; and
• You will handle all personal information in accordance with your own privacy policy and applicable law.

23. Service Availability and Maintenance

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance, which we will endeavour to notify you of in advance via email or in-app notification;
• Emergency maintenance or security patches that may require immediate action;
• Outages or performance issues affecting our third-party service providers; or
• Force majeure events beyond our reasonable control (see Section 25).

VenueShield shall not be liable for any loss or damage resulting from the unavailability of the Service, provided that we use commercially reasonable efforts to restore access as quickly as practicable.

24. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page;
• Notify you by email to the address associated with your Account at least 30 days before the changes take effect; and
• Where practicable, provide a summary of the material changes.

Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and cancel your Subscription before the effective date.

For minor, non-material changes (such as typographical corrections or clarifications that do not affect your rights), we may update these Terms without prior notice. We encourage you to review these Terms periodically.

25. Force Majeure

VenueShield shall not be liable for any failure or delay in performing its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of God, war, terrorism, civil unrest, pandemics, epidemics, government actions or orders, power outages, internet or telecommunications failures, cyberattacks, failures of third-party service providers, or any other event that is beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, VenueShield will use commercially reasonable efforts to resume performance as soon as practicable and will notify affected Users of the nature and expected duration of the disruption.

26. General Provisions

26.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and VenueShield with respect to the Service and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding the Service.

26.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.

26.3 Waiver

The failure of VenueShield to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by VenueShield.

26.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of VenueShield. VenueShield may assign these Terms, in whole or in part, to any successor in interest or affiliate without your consent, provided that such assignee agrees to be bound by these Terms. Any attempted assignment in violation of this Section shall be void.

26.5 No Third-Party Beneficiaries

These Terms are for the sole benefit of VenueShield and you. Nothing in these Terms, express or implied, is intended to confer upon any third party any legal or equitable right, benefit, or remedy of any nature whatsoever under or by reason of these Terms.

26.6 Relationship of the Parties

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and VenueShield. You have no authority to bind VenueShield or to make any representations on its behalf.

26.7 Notices

All notices to VenueShield must be sent to support@venueshield.au. Notices to you will be sent to the email address associated with your Account. Notices are deemed received when sent to the applicable email address.

26.8 Interpretation

The headings in these Terms are for convenience only and do not affect the interpretation of these Terms. In these Terms, unless the context requires otherwise: words importing the singular include the plural and vice versa; the word "including" (and its variations) means "including, without limitation"; and references to any legislation include any statutory modification, amendment, or re-enactment of that legislation.

27. Contact Information

If you have any questions, concerns, or complaints about these Terms or the Service, please contact us: