Delete Your Account & Data

1. Overview

This page explains how you can request the deletion of your VenueShield user account and the personal information associated with it, in line with our Privacy Policy. It applies to both the VenueShield web application and the VenueShield mobile app.

2. How to Request Deletion

Open Review account deletion on the web, or select Delete my account in the mobile app's Profile or Settings screen. Former staff can also open account deletion from the mobile sign-in screen.

1. Verify your account. Use your web sign-in, or your existing staff mobile email and password. The deletion-only staff sign-in works after employment has ended and does not restore employer access. If your staff profile is linked to a web account, use that web sign-in instead.
2. Review your organisations and subscriptions. If you are the only administrator, choose an existing verified member to take over or explicitly relinquish administration. Relinquishing leaves the organisation without an administrator. Organisations, shared records, and subscriptions remain; cancel a subscription separately before closing your account if you need to stop billing.
3. Review the request and save your progress receipt. The private receipt lets you check status after sign-in ends. Requests awaiting confirmation can be cancelled. Confirmation expires after 15 minutes; an expired pending request must be cancelled before reviewing a new one.
4. Confirm irreversible account deletion. Your VenueShield sign-in access ends when confirmation is accepted. Account closure cannot then be cancelled. Account removal and personal information cleanup continue with separate progress.

If you cannot verify your account, use your sign-in provider's account recovery or contact support@venueshield.au with the subject "Account deletion request". Tell us the registered account email and the scope of your request. Support may need further identity verification before proceeding.

3. What Account Deletion Does

After confirmation is accepted, VenueShield ends account access and removes the sign-in provider account when one is linked. Provider removal is shown as complete only after it is acknowledged or the account is verified absent. If you have a personal staff profile, a separate cleanup process removes or redacts:

• Your profile's name, email, phone number, and date of birth
• Personal fields in linked staff, credential, and right-to-work records, including records linked to your profile across organisations
• Associated credential and identity evidence files covered by the request, subject to legal holds and ownership review. File removal must complete before personal information cleanup is marked complete.

Account deletion also removes your app account's access and push registrations. It does not delete your organisation, other employees' accounts, or the organisation's subscription. Completion of account removal does not mean that held evidence or every provider and backup copy has been deleted.

If you want to keep your sign-in account and request only eligible personal profile erasure, use Request personal profile erasure. That separate process requires the linked web account and email confirmation, and its confirmation link expires after 48 hours. It does not close your sign-in account or cancel a subscription.

4. What May Be Retained

VenueShield is a business-to-business compliance platform. Where you use VenueShield as part of an organisation (a venue or employer), that organisation is the data controller for staff compliance records, and VenueShield acts as a data processor (see Privacy Policy §13). For that reason, requests may require a review of information held for the organisation. Account deletion can leave:

• Compliance and audit history: Some incident, shift, form, and audit records remain after personal profile fields are redacted. Contact us or your organisation's administrator to request review of personal information still held in those records. Erasing an individual profile does not delete the whole organisation's records.
• Records retained for legal reasons: Applicable accounting, tax, compliance, or investigation requirements may require retention. An active legal hold or unresolved ownership of historical evidence can delay personal information cleanup. These do not restore sign-in access after account closure is accepted.
• Backups and provider copies: These have separate retention and deletion processes, which depend on the provider, data type, plan, and settings. Changes to active VenueShield records do not establish that every such copy has been deleted.

5. Timeline

Completion time depends on identity verification, confirmation, applicable legal holds, historical evidence review, and completion of file removal and provider removal. Your saved progress receipt shows account removal, sign-in provider removal, and personal information cleanup separately, including a legal hold or ownership review. The receipt is read-only and expires 30 days after account closure is accepted; this is not a deadline for deleting held evidence. Contact support if your receipt has expired or you need help with outstanding cleanup. Your rights and applicable legal response deadlines continue to apply; see our Privacy Policy.

6. Contact

If you have any questions about deleting your account or data, contact us at support@venueshield.au.