Training guidance reviewed: 15 October 2026.
Queensland gaming venues need to check the training evidence for each person's actual duties. A job title or a file labelled “RSG” is not enough to establish that the requirement has been met.
Who needs RSG training?
The requirement covers people performing gaming duties or tasks in licensed hotels and clubs, including relevant licensees and gaming nominees. Duties can include supervision, clearances, keys, records, payouts and exclusion processes. Check the regulator's complete duty list against the person's work. Business Queensland RSG guidance.
The initial training deadline
The published deadline is three months from starting employment for people carrying out those duties. Licensees must ensure appropriate certification. Record the relevant start date and manage this onboarding action separately from later certificate expiry. Queensland RSG training requirements.
Use a named owner, a due date and a follow-up record for each outstanding training action. An expiry reminder on an uploaded document does not establish that this initial employment deadline has been calculated.
National and legacy evidence differ
An accepted national Statement of Attainment has no fixed expiry in Queensland, including accepted older course codes. A pre-30 June 2013 OLGR certificate had a three-year expiry, but its holder may also have received the national statement. Review both documents before deciding that an older record has expired. National and legacy RSG evidence.
Do not classify a document using its issue date alone. Ask for the original evidence when the type of certificate or course is unclear, and record what was reviewed.
Keep the training register available
The required register includes certificate or statement copies and legacy certificate expiries. It must be available at the premises for an authorised inspection. RSG register requirements.
For your own follow-up, also record the reviewer, unresolved evidence requests and any onboarding training action. Keep replaced documents clearly identified so managers use the latest evidence.
Check the rest of the role
RSG evidence does not settle alcohol-service or management requirements. Check the person's actual duties against the Queensland mandatory staff training guidance. RMLV has a three-year cycle for the relevant managers, individual licensees and permit holders; exemptions can affect whether separate RSA training is needed. RMLV guidance.
Interstate gaming records need their own review. For example, Victorian refresher timing depends on Modules 2 and 4, with a separate Module 4 deadline after Module 3. South Australian gaming training depends on role, RSG level and training history. A generic certificate issue date cannot reconstruct either pathway. See Victorian RSG training and the current SA Gambling Code of Practice, clause 27.
Penalties and wider gaming obligations
Training records are one part of running a gaming venue. Signage, exclusions, advertising and other operational duties require separate checks. The Queensland gambling guidance is a starting point for the obligations that apply to your licence and activities.
Penalties depend on the particular offence and enforcement process. Check the current OLGR infringement guidance and relevant legislation rather than treating a historical dollar figure as current.
How VenueShield helps
VenueShield stores credential documents, configured requirements and recorded expiry dates across your venues. Reminders support follow-up on dated records, and managers can review missing or expired evidence against the requirements they have configured.
VenueShield does not automatically calculate the initial Queensland RSG employment deadline or certify every role, course history or interstate transition. Manage the initial training action separately, and review the original evidence before accepting a record. Explore VenueShield.